Business Analyst · Product & Service Owner · Systems Designer

Designing Systems & Tech That Work for People

I believe technology, and knowledge should serve people, not the other way around. Governance should protect and enable, not restrict. Systems should amplify human capability.

Academic & Professional Background

Building a Multidisciplinary Foundation

Each step in my journey has added a unique lens for understanding organisations, systems, and change.

Undergraduate · ANU B.Arts

Sociology

Understanding Social Structures

Trained to analyse how organisations, institutions, power, and norms interact to create structural outcomes. This formed the foundation for viewing governance and risk as socially designed institutional mechanisms—not mere compliance or control.

Minor · ANU

International Communication

Cross-cultural Coordination

Studied how communication failures between cultures, nations, and organisations amplify into misunderstanding and risk. This built skills for coordination and alignment in multi-stakeholder environments.

Dual Major · ANU B.IT

Information Systems

Technical Infrastructure

Gained technical and structural understanding of how information is implemented into systems and processes that support operations and decision-making. Technology became not just a development tool, but core infrastructure that determines organisational operation, control, and scalability.

Graduate · ANU

Juris Doctor

Corporate & Consumer Law · New Technology Law

Law is not just a set of rules—it's a highly specialised technology for making society function stably. Developed precision in analysing and designing purpose of norms, accountability attribution, authority distribution, decision procedures, and risk control structures.

How It All Connects

Convergence of Expertise

These seemingly diverse backgrounds aren't fragmented—they converge into a single career narrative.

Integrated Expertise

These diverse backgrounds converge into a unique capability: designing systems that connect strategy, governance, and execution.

Product Manager

Integrating technology and regulation into systems that strengthen human-centred experience and judgement—not disconnecting them from people's lives

GRC Consultant

Treating regulation and governance as design technology that protects people and makes organisations healthy—not as devices that suppress

Operating Model Analyst

Redesigning decision structures, roles, authority, processes and metrics so that strategy, norms, and technology actually work in practice—not remain as declarations

Current Focus

Operations Transformation

Where all strengths converge into practice

Currently working as a Business Analyst in an operations management transformation environment—a position that applies and validates accumulated academic foundations and multi-layered practical experience in actual organisational change.

Business Analyst

Connecting Strategy to Execution

I analyse current operating models and identify where processes, metrics, and governance structures create bottlenecks and risks. Beyond simple requirements gathering or documentation, I focus on

how to redesign operational structures so that change becomes a sustainable state, not a one-time event.

Process & governance analysis
Risk identification & mitigation design
Business performance analysis and insights
Change management reporting& stakeholder alignment
Operational model redesign
GRC Thinking

Treating risk as a proactive design problem that protects people—not post-hoc control.

Product Thinking

Deriving optimal solutions within constraints—building systems that enhance human judgement.

"A professional who identifies opportunities and designs systems and processes to drive change."

Sociology, communication, information systems, law, education, content, music, product, and team leadership are not fragmented histories—they converge into a single career narrative.

Technical Toolkit & Strengths

My Technical Arsenal & Superpowers

A creative mix of tools and skills that make complex problems fun to solve.

Technical Skills

Programming Languages

Java, P5, JavaScript, Android, Python, Haskell, HTML/CSS, React Native

Operating Systems

Linux, Windows OS, Mac OS

Databases

SQL, R

Applications

Figma, Draftbit, Visual Studio, IntelliJ, Adobe Suite, Final Cut Pro, Logic Pro, Notion, Canva, Microsoft Suites

Documentation

Visio, Markdown, Notion, Mermaid js, Microsoft SharePoint, Snagit

Key Strengths

Documentation & Organisation

Imposing organisational and record-keeping using various documentation tools. Document and knowledge management systems expertise.

Communication & Presentation

Adept presentation abilities and incorporating graphics enhance technical communications.

Project Management & Frameworks

Experienced DevOps, and Agile (Scrum and Kanban) frameworks in a range of ICT projects.

Stakeholder Engagement

Ability to adopt qualitative and quantitative methods to gather insights from stakeholders.

Business Acumen

Essential grounding in core business concepts.

Analytical Skills

Applied robust analytical skills to conduct comprehensive system analysis.

Other Experiences

Beyond Work

Real-world experience that shaped how I think about products, processes, and people.

Educator & Content Producer

Accumulated capability in structuring complex concepts and expertise for different audiences. In transformation environments, this translates strategy documents, operational guides, and change messages into language and structures that people can actually understand and execute.

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Music Producer

Music production requires sensory judgement alongside quality management, feedback applications, iterative improvement and resilence.

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Product Development

Led development teams and managed programs and digital products. Regardless of formal titles, repeatedly performed priority setting, risk judgement, team alignment, and outcome responsibility—reinforcing that leadership is providing structures that enable better judgement, not position or control.

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Want to see what I build?