Business Analyst · Product & Service Owner · Systems Designer

Designing Systems & Tech That Work for People

I believe technology, and knowledge should serve people, not the other way around. Governance should protect and enable, not restrict. Systems should amplify human capability.

Academic & Professional Background

Building a Multidisciplinary Foundation

Each step in my journey has added a unique lens for understanding organisations, systems, and change.

Undergraduate · ANU B.Arts

Sociology

Understanding Social Structures

Trained to analyse how organisations, institutions, power, and norms interact to produce the structures we see today. This became the foundation for viewing governance and risk not as compliance checkboxes, but as socially designed mechanisms.

Dual Major · ANU B.IT

Information Systems

Technical Infrastructure

Learned how information gets built into systems and processes that support operations and decision-making. Technology stopped being just a dev tool—it became the infrastructure that shapes how an organisation actually runs.

Graduate · ANU

Juris Doctor

Corporate & Consumer Law · New Technology Law

Law isn't a set of rules—it's a highly specialised system for making society work. Trained in analysing the purpose of norms, accountability, authority distribution, decision procedures, and risk control structures.

How It All Connects

Convergence of Expertise

The M-shaped career converges into a single narrative: Law, Society, and Business & Tech—connected by bilingual translation of norms into context, then execution through systems.

Integrated Expertise

Law, Society, Business & Tech—connected by bilingual norm-translation and systems execution: designing systems that connect strategy, governance, and execution.

Current Focus

Operations Transformation

Where everything comes together in practice

Currently working as a Business Analyst in an operations transformation environment—putting academic foundations and layered practical experience to work in real organisational change.

Business Analyst

Connecting Strategy to Execution

I analyse current operating models and identify where processes, metrics, and governance structures create bottlenecks and risks. Beyond simple requirements gathering or documentation, I focus on

how to redesign operational structures so that change becomes a sustainable state, not a one-time event.

Process & governance analysis
Risk identification & mitigation design
Business performance analysis and insights
Change management reporting & stakeholder alignment
Operational model redesign
AI Governance & Ethics

Treating AI risk as a design problem, not an afterthought—turning new regulation into operational governance that protects people and keeps innovation possible.

Product Thinking

Finding the best solution within constraints—building systems that help people make better decisions.

"A professional who designs better systems by aligning them to legal standards and real operational needs."

Sociology, communication, information systems, law, education, content, music, product, and team leadership—not a scattered CV, but one career converging.

Technical Toolkit & Strengths

My Technical Arsenal & Superpowers

A creative mix of tools and skills that make complex problems fun to solve.

Technical Skills

Programming Languages

Java, P5, JavaScript, Android, Python, Haskell, HTML/CSS, React Native

Operating Systems

Linux, Windows OS, Mac OS

Databases

SQL, R

Applications

Figma, Draftbit, Visual Studio, IntelliJ, Adobe Suite, Final Cut Pro, Logic Pro, Notion, Canva, Microsoft Suites

Documentation

Visio, Markdown, Notion, Mermaid js, Microsoft SharePoint, Snagit

Key Strengths

Documentation & Organisation

Imposing organisational and record-keeping using various documentation tools. Document and knowledge management systems expertise.

Communication & Presentation

Adept presentation abilities and incorporating graphics enhance technical communications.

Project Management & Frameworks

Experienced DevOps, and Agile (Scrum and Kanban) frameworks in a range of ICT projects.

Stakeholder Engagement

Ability to adopt qualitative and quantitative methods to gather insights from stakeholders.

Business Acumen

Essential grounding in core business concepts.

Analytical Skills

Applied robust analytical skills to conduct comprehensive system analysis.

Other Experiences

Beyond Work

Real-world experience that shaped how I think about products, processes, and people.

Educator & Content Producer

Built the skill of breaking down complex ideas for different audiences. In transformation settings, this means turning strategy docs and operational guides into language people can actually follow and act on.

View Work

Music Producer

Music production demands sensory judgement alongside quality control, feedback loops, iterative improvement, and resilience.

View Work

Product Development

Led dev teams and managed digital products. Regardless of title, I kept doing the same things: setting priorities, judging risk, aligning teams, and owning outcomes. Leadership is about creating structures that help people make better decisions—not about control.

View Work

Want to see what I build?